Last updated: 30/05/2025
Welcome to Pawcasso Studio (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://pawcassostudio.co.uk (the “Site”) and when you make a purchase, sign up to our newsletter, or contact us.
1. Who We Are
Pawcasso Studio is a UK-based business providing custom pet portraits and related products.
Website: https://pawcassostudio.co.uk
Email: [email protected]
Address: Digital Geek Media Ltd t/a Pawcasso Studio, 124 City Road, London, England, EC1V 2NX
We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We collect and process the following types of personal data:
a) Information you provide directly
- Contact details (name, email address, phone number)
- Billing and shipping address
- Order details (products ordered, payment confirmation, etc.)
- Messages you send through contact forms
- Newsletter signup details (name and email address)
b) Automatically collected information
- IP address, browser type, device, and operating system
- Site usage data (pages viewed, time on page, referral source)
- Cookies and analytics data (via Google Analytics)
We do not knowingly collect information from children under 16.
3. How We Use Your Information
We use your data for:
- Processing and fulfilling your orders
- Communicating with you about your order, delivery, or support requests
- Sending marketing emails and newsletters (only if you’ve opted in)
- Responding to messages submitted via forms
- Analysing website usage to improve our content and user experience
- Complying with legal or accounting obligations
4. Payments
Our online shop collects information necessary to process and deliver your orders.
When you make a purchase, we securely store:
- Your name, email, phone number, billing and shipping address
- Order details (products purchased, amounts, etc.)
Payments
Payments are securely processed through Stripe, which may also enable Apple Pay and Google Pay for convenience.
Your payment information (such as card details) is not stored on our servers — it is encrypted and processed by Stripe, the payment processor behind WooPayments.
You can view Stripe’s privacy policy here:
https://stripe.com/gb/privacy
5. Contact Forms
When you submit a form on our site, we collect your name, email address, and any information you include in your message.
This data is used solely to respond to your enquiry and is stored securely in our website’s database and/or email inbox.
We do not share this information with third parties except where required to provide our services or comply with law.
6. Newsletters
If you subscribe to our newsletter, your name and email address are collected by MailerLite, our email marketing provider.
You can unsubscribe at any time by clicking the “unsubscribe” link in any email.
MailerLite may store your data on servers located within or outside the UK/EU.
You can read their privacy policy here:
https://www.mailerlite.com/legal/privacy-policy
7. Cookies and Google Analytics
We use cookies to make our website work properly and to understand how visitors use it.
Our website uses Google Analytics, a service provided by Google LLC, which helps us collect anonymised data such as:
- Pages visited and duration
- General location (approximate, not precise)
- Browser, device type, and referral source
Google Analytics uses cookies that may be stored on your device.
Data may be processed outside the UK/EU.
You can learn more here: https://policies.google.com/privacy
You can opt out of Google Analytics tracking by installing this browser add-on:
https://tools.google.com/dlpage/gaoptout
8. Legal Bases for Processing
We process your data under the following lawful bases:
- Consent – for newsletters, cookies, and contact form submissions.
- Contract – to fulfil orders and provide customer service.
- Legitimate interest – for analytics and improving our services.
- Legal obligation – to maintain tax and accounting records.
9. Data Retention
We only retain your personal data for as long as necessary:
- Order data: 6 years (for legal/tax purposes)
- Contact form messages: up to 12 months
- Newsletter data: until you unsubscribe
- Analytics data: stored by Google as per their data retention policy
10. Sharing Your Data
We do not sell or rent your personal data.
We may share limited data with trusted service providers such as:
- Stripe – for order and payment processing
- MailerLite – for email marketing
- Google Analytics – for website analytics
- Web hosting and IT providers – for site maintenance
All third parties are required to handle your data securely and in compliance with UK GDPR.
11. Data Security
We use SSL encryption and other appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, or loss.
If a data breach occurs, we will notify affected users and the ICO as required by law.
12. Your Rights
Under the UK GDPR, you have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent (e.g., unsubscribe from emails)
- Restrict or object to processing
- Request data portability
To exercise your rights, please email [insert contact email].
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk
13. Links to Other Sites
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with the date shown above.
Contact Us:
If you have any questions about this Privacy Policy or how we handle your data, please contact:
📧 [email protected]
🌐 https://pawcassostudio.co.uk
