Got Questions?
Don't worry. I’ve sniffed out the answers for you.
Common custom artwork questions answered
Pet Portrait FAQs
A LOT of dogs! But also plenty of cats and a few rabbits, horses, parrots, and reptiles too. We welcome them all! If you love them, we’ll draw them.
Clear, well-lit photos work best — especially ones that show your pet’s face and personality. But don’t worry, we’ll help you choose the best one after you order.
Yes, we can usually work with older or imperfect images, especially for memorial portraits. If you’re unsure, just send us what you have and we’ll advise.
You’ll receive a high-resolution digital file by email — perfect for printing or sharing online.
Absolutely. You can print it yourself or choose from our range of framed prints and personalised gifts like mugs and tote bags.
Standard delivery is within 3 days. Need it faster? Choose our Fast Track option at checkout for delivery within 24 hours.
You’re covered by The Pawcasso Promise: if your portrait doesn’t make you smile, we’ll revise it until it does.
After ordering, you’ll be able to tell us a bit about your pet’s personality and upload the photo(s) that best capture your pet’s character.
Making your art, wearable, shareable, giftable
Product & Printing FAQs
We offer a growing range of pet-inspired products — including wall art, framed prints, mugs, tote bags, clothing, coasters, mouse mats, stickers, and more.
They’re designed to feature your chosen pet portrait, but you can also use any photo you upload.
Yes! We think our products look best with our custom pet pawtraits, but you can upload any regular pet photo — no pawtrait needed. Perfect for quick, thoughtful gifts.
We can’t offer gift wrapping yet, unfortunately — but you can add a personalised message with any item at checkout (and prices will be removed from the packing slip too).
We offer unframed prints in various sizes, as well as framed prints ready to hang. Options vary by product — you’ll see available formats when ordering.
All items are professionally printed and shipped directly from our fulfilment partners. They’re safely packaged and sent straight to your door (or gift recipient!) in eco-friendly packaging.
Yes — we ship worldwide! Delivery times may vary depending on location.
All items are made to order and shipped within 2–5 business days.
You’ll get tracking info as soon as it’s on the way. Need it faster? Look out for express options at checkout.
We’ll make it right. Just send us the details with a photo and we’ll arrange a replacement.
Because each item is custom-made, we can’t accept returns for change of mind. But if there’s any issue with quality or printing, we’ll always help fix it.
A few more questions we get a lot
General FAQs
Sure! If you’re not sure which style to choose yet (or want to let someone design their own), our digital gift cards are the perfect option.
Absolutely. You’ll get a link after checkout where you can upload your photo whenever you’re ready — or even send it as a gift for someone else to complete.
You can reach us any time via our contact page — we’re always happy to help.
We mainly cater for individuals but if you’re ordering for a special occasion, group or business, get in touch and we’ll be happy to discuss bundle options.
What your purchase leaves behind
Sustainability FAQs
Yes! All our products are produced using low-waste, made-to-order practices and then shipped in 100% recyclable, plastic-free packaging.
All clothing is made using certified organic materials.
And our inks are vegan and eco-friendly too! That means:
- No toxins in the ink.
- No animal by-products used to create the ink, and not tested on animals.
- Safe for use on products for both adults and children.
- OEKO-TEX® certified.
Every item is shipped plastic-free — using only recyclable and compostable FSC-certified paper and cardboard.
Yes — our fulfilment partners support tree planting and climate projects through Ecologi, helping to offset the emissions created by each order.
It reduces waste! By printing each item only when it’s ordered, we avoid excess stock, lower our environmental impact, and ensure each product is made just for you.
Yes! We use water-based, OEKO-TEX certified inks that are vegan, non-toxic, and safe for skin. No harmful chemicals, ever.
Yes — every bit of packaging is either recyclable or home-compostable. That includes kraft mailers, hexagonal tubes, and even the stickers used for sealing.
